Answers to New Customer’s Most Frequently Asked Questions About Suffolk County Fuel Oil Delivery from Suffolk Oil
There may be a lot of heating oil service providers in the Suffolk County area, but none can compare to the fast, reliable, and affordable service you’ll receive from Suffolk Oil. A pioneer of online oil delivery, we’ve simplified the process of ordering fuel oil. Offering fair pricing on premium-quality products and an array of payment options, with Suffolk Oil, ordering Heating Oil has never been easier. It’s no wonder why so many East Setauket, NY residents choose us for their fuel oil needs!
Answers to Our New Customer’s Frequently Asked Questions
Whether you’ve been looking for a more reliable and affordable Suffolk County fuel oil provider or you’ve just moved to the East Setauket area and need to find an oil delivery company, if you’re new to Suffolk Oil, you probably have some questions about how our online ordering system works. That’s understandable; ordering Heating Oil online is something that most of our first-time customers have never done before.
At Suffolk Oil, customer satisfaction is our top priority. To ensure you fully understand how our system works, we’ve put together a list of questions that our new clients ask most frequently. Of course, we’ve also provided answers to all of those questions. If, however, you have other questions or concerns that you don’t see listed below, we urge you to contact us directly. Our friendly and knowledgeable associates will answer any and every question that you may have.
Suffolk Oil FAQ
Q: What is online fuel oil delivery?
A: Online fuel oil delivery is exactly what it sounds like: ordering Heating Oil online. In today’s age of online shopping where you can order virtually anything with just a few clicks of a mouse or taps of a screen, why not order your heating oil online, too?
Q: How does online heating oil delivery work?
A: It’s simple! To order fuel oil from Suffolk Oil, just head to our website – SuffolkOil.com – on any device where you can access the Internet; a computer, tablet, or smartphone. Click on “Order Oil Online” on the left side of the screen and you’ll be directed to our secure online ordering page. Just provide the necessary information (the instructions are extremely easy to follow), submit your order, and we’ll start processing your fuel oil delivery right away.
Q: What type of payments do you accept?
A: At Suffolk Oil, we accept both credit card (we accept Visa, MasterCard, and Discover) and Cash On Demand (COD) payments. If you’re paying by credit card, just enter your payment information on our 100% secure platform. If you’re paying by cash, we ask you to have the total amount due by 7:00 A.M. on the day your heating oil is scheduled to be delivered. We’re sorry, but we do not accept checks.
Q: How much oil can I order?
A: As much as you’d like! Under the “How many gallons would you like to order?” tab, you’ll find a large selection of options on our dropdown menu, ranging from 25 to 5,000 gallons; or you can select “fill my tank”.
Q: Are your products inferior to full-service fuel companies?
A: Not at all! In fact, we offer the exact same fuel oil that every other oil delivery company in the Suffolk County area uses. The only difference is the price you’ll pay; we charge fairer, more affordable prices than full-service Heating Oil companies.
Q: Why are your prices so affordable?
A: Unlike full-service heating oil providers, we don’t charge repair service contracts or finance charges. While a lot of big-name companies claim that they offer these services “free of charge”, in reality, they tack on the fees in the price per gallon they charge. In effect, you’re paying more per gallon than you will with Suffolk Oil.
Q: Do I need to be home when my order is delivered?
A: If you’re paying by credit card, no, you don’t have to be home. We’ll charge the credit card you provided on our 100% secure payment platform after we deliver your heating oil and we’ll leave a receipt in your mailbox. If you’re paying by COD, then yes, someone does need to be home when we deliver your fuel oil.
Q: Are you licensed and insured?
A: Yes! Like all other fuel oil delivery companies in Suffolk Count, we have all necessary licensure and insurance, as required by the state of New York.
Q: What if my oil tank is empty?
A: If your tank is empty, under the “Equipment and Tank Information” section on our online ordering page, please indicate that you need to have your system primed and started. When an oil tank is empty, it needs to be properly treated and started. We offer this service for the affordable price of just $65; a lot lower than most other Suffolk County fuel oil delivery companies.
Q: Do you deliver on weekends and holidays?
A: During the winter season, which runs from November 1 through April 30, we do not make deliveries on Sundays or holidays and during the summer, which runs from May 1 to October 31, we do not make deliveries on Saturdays.
Q: Do you offer promotions or discount codes?
A: Yes, we do offer promotions and discount codes. You can find them online, in local East Setauket circulars, and even on the radio! If you have a promotion or discount code, please enter the information on our online ordering page and we’ll automatically deduct the amount from your total.
We hope the above answered any questions that you may have about ordering your fuel oil from Suffolk Oil. As mentioned, if you have any additional questions, please don’t hesitate to ask! Just call 631-924-4030 and one of our associates will be more than happy to assist you.
Suffolk Oil: The Most Trusted Fuel Oil Delivery Company in East Setauket, NY!
If you’re looking for fast, easy, high-quality, and affordable Heating Oil, head to SuffolkOil.com today! We look forward to keeping your home comfortable and your family safe and warm all year long!
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